You can cancel your order at no cost until it ships from our warehouse. For customer satisfaction we ship same day on orders before 1pm EST or next on orders after 1pm EST. So cancellations must be immediate if the order was a mistake. Cancellation requests should be sent to firstname.lastname@example.org or call 317-672-0700.
Once shipped we will take returns on unopened packages for up to 60 days after the date of the order. Please see the return policy terms below.
Once shipped we will take returns on new, unopened packages for up to 60 days after date of order given that:
- All items must be received back new, in original packaging and in resalable condition.
- All items must be received within 15 days of return authorization.
- The cost of the original and return shipping are the responsibility of the buyer. We will give a full refund of the order balance left after the cost of the shipping and handling is deducted.
Please contact us and we will help you through the returns process.
email email@example.com to start your return.
Items must be returned in original packaging and received back in resalable condition. Please be advised that we use professional foam padding in exactly the right spots to prevent breakage on the first shipment. It is very hard to successfully replicate our packaging and return any porcelain products without damage. We strongly advise your purchase insurance on your return shipments to protect yourself in case of damage.
When your order is delivered, inspect it carefully and promptly. In the rare event that you find any damage or missing parts, we will promptly ship a replacement to you at zero cost – if we are notified within one business day after delivery. Keep all original packaging materials, as damaged items need to be returned to us intact, as you received it, packed in its original box and packaging material.
Damage must be reported to our office within 24 hours of delivery. After 24 hours of receipt of shipment no damage return exceptions apply. This is a UPS insurance policy rule so we have absolutely no flexibility in this matter. We can only file a claim with them within the first 24 hours.
If damage is reported within 24 hours, we will send you a replacement item right away.
Email us immediately at firstname.lastname@example.org or call 317-672-0700 to report a damaged shipment.
Returns for warranty issues
In case of warranty issues, your items will be repaired or replaced by the manufacturer directly according to their warranty terms and conditions. Please note that after the boxes are opened and/or the items installed, the item is no longer considered "new and resalable" and can not be returned to us. In case of any technical issues the item is now covered under the manufacturer warranty and rest assured your items will be repaired or replaced by Saniflo directly. The manufacturer is solely liable for any product defects or malfunctions.